Luxeya Privacy Policy

Last updated: [Month Day, Year]

Luxeya (“Luxeya,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit luxeya.com (the “Website”) or interact with our other services. It also describes the choices and rights you may have regarding your information and how to contact us.

Our privacy practices may vary to comply with the laws of regions where we operate. Some terms in this Policy apply only to residents of certain jurisdictions, as noted in the regional sections below.

If you need this Policy in an alternative format for accessibility, please contact support@luxeya.com.

By using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website or provide us with personal information.

1) What We Mean by “Personal Information”

“Personal information” (also called “personal data” in some laws) means information that identifies, relates to, describes, or could reasonably be linked to a particular person. Data that has been de-identified or aggregated so that it cannot reasonably be linked to you is not personal information.

2) Information We Collect

Depending on how you interact with Luxeya, we may collect:

  • Identifiers & Contact Details – name, billing/shipping address, email, phone.

  • Commercial & Transaction Data – products purchased or considered, order history, limited payment metadata (we do not store full card numbers).

  • Device / Online Identifiers – IP address, cookie IDs, mobile ad IDs, pixels/beacons identifiers.

  • Internet / Network Activity – browsing history on our site, pages viewed, clicks, referring/exit pages, timestamps, and similar interactions.

  • User Content – messages you send us, reviews, photos, survey responses, or other content you choose to provide.

3) How We Collect Information

a) Directly from You

  • When you create an account, place an order, subscribe, contact support, enter promotions, post reviews, or fill out forms.

b) Automatically via Cookies & Similar Tech

  • We and our partners use cookies, pixels, tags, and web beacons to operate the site, remember preferences, analyze usage, and personalize content/ads.

  • See our Cookie Policy for controls and details.

c) Clickstream & Analytics

  • We collect “clickstream” data (how users navigate our pages) to improve performance and design.

  • We use analytics tools (e.g., Google Analytics) that set cookies and receive usage data to help us understand site traffic and activity. You can opt out of Google Analytics via the browser add-on (see Google’s opt-out tools).

d) Social Media & Other Sources

  • If you interact with us through platforms like Instagram or Facebook, those platforms may share information with us consistent with their policies.

  • We may also receive information from service providers (e.g., fraud prevention, advertising, or analytics partners) and publicly available sources.

4) How We Use Personal Information

We use personal information to:

  • Provide Services & Fulfill Orders – operate the Website, process transactions and payments, ship products, send confirmations and updates, manage accounts, and provide customer support.

  • Communicate with You – respond to inquiries, send administrative messages, and—where permitted—send marketing or promotional communications.

  • Personalize & Improve – remember preferences, analyze usage, develop new features, improve the shopping experience, and tailor content, offers, and ads.

  • Marketing & Promotions – run sweepstakes/contests, offer discounts and loyalty or referral programs, and present relevant ads (including interest-based advertising).

  • Security & Compliance – detect and prevent fraud or misuse, secure our systems, enforce our terms, comply with legal obligations, and protect Luxeya, our customers, and the public.

  • Other Purposes – with your consent or as otherwise disclosed when collecting the information.

5) How We Share Information

We may disclose personal information as follows:

  • Service Providers – to vendors that help us operate (hosting, IT, analytics, fulfillment, email delivery, customer service, fraud prevention, auditing). They may only use the data to perform services for Luxeya.

  • Payment Processors / E-Commerce Platform – payments are processed by third parties (e.g., Shopify and payment gateways). We do not store full card numbers. (See the payment provider’s privacy policy for details.)

  • Affiliates – with our affiliated entities for the purposes described in this Policy.

  • Advertising & Analytics Partners – to deliver and measure advertising and to understand site performance. Once your information is shared with these partners, their use is governed by their own policies.

  • Legal & Safety – to comply with law, legal process, and lawful requests; to enforce our terms; or to protect rights, safety, or property of Luxeya, our users, or others.

  • Business Transfers – as part of, or during negotiations for, a merger, sale of assets, financing, acquisition, reorganization, or similar event.

  • De-Identified / Aggregated Data – we may share insights that do not identify you.

If you specifically consent to additional uses or disclosures, we may act consistent with that consent.

6) Links & Social Features

Our Website may link to third-party sites or include social media tools and plugins. Those services are not controlled by Luxeya and their privacy practices apply. We encourage you to review each site’s privacy policy. Information you make public (e.g., reviews, forums, social posts) may be seen and used by others.

7) Interest-Based Advertising & Cross-Device Matching

We (and our partners) may use cookies and similar technologies to show ads tailored to your interests on our site and elsewhere and to understand whether the same user visits from multiple devices. See Your Choices below for opt-out options.

8) How We Protect Information

Personal information is stored on our systems or those of trusted providers and is accessible only to authorized personnel who need it for the purposes outlined here. We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

If you believe your data or account is at risk, contact privacy@luxeya.com immediately.

9) Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. We may keep de-identified or aggregated information without time limit.

10) Your Choices

  • Marketing Emails – You can unsubscribe using the link in our emails or by contacting us. You may still receive necessary transactional messages.

  • Cookies / Tracking – You can adjust browser settings to refuse or delete cookies. Some features may not function without cookies. Visit industry resources (e.g., aboutads.info/choices, optout.networkadvertising.org) for interest-based ad choices. For mobile devices, use system settings to limit ad tracking or reset identifiers.

  • Do Not Track & Opt-Out Signals – We do not respond to browser DNT signals. Where required by state law (e.g., CA, CO, CT, TX, MT, NH), we treat opt-out preference signals as requests to opt out of sale/sharing or targeted advertising, as applicable.

11) U.S. State Privacy Rights

Residents of certain U.S. states (e.g., California, Colorado, Connecticut, Texas, Virginia, Utah, Oregon, Montana, New Hampshire, Delaware, Iowa, Nebraska, New Jersey, Tennessee, Minnesota, Maryland, and others with similar laws) may have rights such as:

  • Right to Know / Access personal information we process about you.

  • Right to Delete personal information (subject to legal exceptions).

  • Right to Correct inaccurate personal information.

  • Right to Data Portability in a portable, usable format.

  • Right to Opt Out of targeted advertising, sale/sharing of personal information, or certain profiling.

  • Right to Non-Discrimination for exercising your rights.

How to Exercise These Rights

Email privacy@luxeya.com with your request. We will verify your identity (e.g., name, email, relationship with Luxeya) before acting on the request. You may use an authorized agent where allowed by law with appropriate proof of authority. If we deny your request, you may have a right to appeal—instructions will be provided in our response.

12) California “Shine the Light”

California residents may request information about categories of personal information disclosed to third parties for their direct marketing purposes and the names/addresses of those third parties. To make this request, email privacy@luxeya.com. You may opt out of such disclosures by emailing the same address.

13) Nevada Privacy Rights

Nevada residents may opt out of the sale of certain personal information by emailing privacy@luxeya.com with the subject line “Nevada Do Not Sell Request.”

14) European, UK, and Swiss Privacy Rights (GDPR)

If you are in the EEA, UK, or Switzerland, the following apply:

  • Legal Bases – We process personal data where necessary to perform a contract with you, for our legitimate interests (balanced against your rights), with your consent, or to comply with legal obligations.

  • Controller – Luxeya is the controller for personal data collected via the Website. Contact: privacy@luxeya.com.

  • Your Rights – access, rectification, erasure, restriction, objection, portability, and withdrawal of consent (without affecting prior processing). You may also lodge a complaint with your local supervisory authority.

  • Transfers – If data is transferred outside your region (e.g., to the U.S.), we use appropriate safeguards such as Standard Contractual Clauses and vendor diligence.

15) Children’s Privacy

Our Website is not directed to children, and we do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, please contact privacy@luxeya.com and we will delete it.

16) Changes to This Policy

We may update this Policy from time to time. Changes apply prospectively and are effective when posted on the Website. Your continued use of the Website after changes means you accept the updated Policy. Please review periodically.

17) Contact Us

Questions about privacy or this Policy?

Email privacy@luxeya.com or support@luxeya.com
📞 800-382-6514